DELIVERY & RETURNS
R195 courier delivery to any street address in South Africa. *
* We cannot deliver to PO Box addresses, POSTNET, Farms, Plots or Mines.
Some items include free delivery. This will be shown during the checkout process
Shipping Restrictions: We reserve the right to re-quote on deliveries if the items ordered are coming from multiple suppliers, the items are large or bulky, or need to be delivered to areas not serviced by courier companies.
If a product is heavy and bulky it will be indicated on the product page. If shipping restrictions apply, please contact us to confirm the delivery cost. We will charge extra for delivery, due to weight/size of the product.
2-3 Working days delivery for orders under 5 kg to Main Centres.
3-5 Working days on all other orders.
Some products may have extended lead times due to sourcing from suppliers.
Outlying areas may take longer to deliver, with some areas only being serviced on certain days of the week.
If you require faster delivery, please contact us for a quote
Orders will be dispatched once funds reflect in our account.
Please note that couriers do not deliver on Weekends and Public Holidays. Special arrangements can be made.
Due to the variety of products that we sell we do not keep stock of all items on our premises and sometimes send products directly from our suppliers.
Please confirm product availability before placing your order, if not already indicated on the website.
Best Of Buds will always do everything in our power to provide our clients with accurate stock information but sometimes our suppliers might provide us with the wrong information, or they might have an error on their systems. This could lead to us confirming stock for our clients but when we process the order, they unfortunately, inform us of the mistake from their side and then we will not be liable for this discrepancy. If there is any delay between when a stock check is done, and the order is placed through our website it can also lead to stock being sold out by our suppliers and Best Of Buds cannot be held liable for this discrepancy. We will offer our client an alternative or immediate refund on the products ordered which cannot be honored.
Best Of Buds reserves the right to cancel any order in the event that the product ordered is not in stock by us or our suppliers.
If you have already paid and the product is out of stock, we will give you a full refund or a store credit.
Once your order has been shipped, we will send you a tracking number and the contact details of the courier company that will be delivering your package, this will allow you to track your package on the courier company's website.
If you have not received a tracking number after a day or two, please contact us.
Return & Exchange Policy
Kindly note that if there are any damaged/missing items in your order, it must reported within 7 days upon receiving your parcel. We will not be held liable for missing items after 7 days. Please check your parcel upon arrival to ensure everything is in order.
As per the consumer protection act unwanted items may be returned within 7 days of purchase, only if the product and its package and package content are complete and in resalable condition. Unwanted and incorrectly ordered items will be returned to our premises or our suppliers’ premises at your expense. You will receive a credit / refund for the items once we receive them and are satisfied, they are in good order. A 10 percent handling fee will be charged on unwanted returns. Should you wish, we can have the package collected from you with our courier service and the cost will be deducted from your credit / refund. You will not be credited / refunded for the original delivery fee. Returning incorrectly ordered items will follow the same procedures. Products that have been used and cannot be resold are not returnable.
After 7 days items can only be returned for warranty related issues.
All our products are subject to the warranty provided by the South African distributors of the products. In the case that there isn't a distributor then the warranty will be serviced by the manufacturer.
Should a product become faulty within the warranty period, you may return the product so that we can send it to the manufacturer or its official distributors for assessment.
The manufacturer or official distributor of the product will determine if the product will be repaired or replaced under the terms & conditions of the warranty.
The decision they make is final and no correspondence will be entered into.
Before returning any products, you must first contact us so that we may give you instructions on how to return the product.
If the product you ordered is found to be faulty within 7 days of receiving your order, we will cover the cost of both the return and re-delivery of the product.
If the manufacturer or official distributor of the product determines that the fault is not covered under the terms & conditions of the warranty, then the cost of return and delivery will be transferred to you.
If the product you ordered is found to be or becomes faulty after 7 days of receiving your order and it falls within the warranty period, you will bear the cost of returning the product to and from us.
No international shipping.
WHICH PAYMENT METHODS ARE AVAILABLE?
Bank transfer payment, Credit Card, debit card, PAYPAL, YOCO
DO I NEED TO EMAIL MY PROOF OF PAYMENT WHEN PAYING VIA EFT?
Yes, usually your bank gives you the option of entering the recipients email address when you load up the beneficiaries banking details. If your bank doesn’t give you this option, you are welcome to email your proof of payment directly to email@example.com and state your order number as a reference. This will speed up the processing time of your order.
**Will be provided on request**
*Use your order number as a reference. e.g. #6356
PROBLEMS AFTER DELIVERY
Please contact us as soon as possible or within 7 days of receiving your order if there are any problems or issues with your items.
By emailing us at: firstname.lastname@example.org
Or calling us at: 067 305 7715
We advise opening your package as soon as your delivery is received to check that your order is satisfactory, so that we can help within 7 days of purchase. If there is any pre-existing damage to your items (incurred before the package was delivered), please capture images of the damage on delivery and send them through to us as soon as possible.
The sooner you contact us the sooner we can help.
After 7 days of purchase Best Of Buds cannot be held responsible for any failure to report; missing, damaged or unsatisfactory goods.